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Top 5 Customer Engagement Tools That Your Business Should Use in 2021
Millennium
Customer engagement can be described as an emotional connection a consumer feels towards a brand. Customer engagement has become an essential element for a business to succeed. Customer engagement tools are the tools that allow you to engage with your consumers more effectively. These tools …
The Future of Cloud Computing Looks Bright
Due to the onset of the COVID-19 pandemic, businesses around the world are feeling a sense of urgency to begin a digital transformation, and cloud computing will play a significant role in it. Before the onset of the pandemic, many businesses were looking at cloud …
6 Ways to Reduce the Service Window – Upgrade your Customer Experience
In today’s world, all the banks are offering similar products and services. How does the customer choose one over the other? Let us look at Jane’s example. She has moved to the city to start a new job. She wants to open a checking account. …
5 Words that Describe Customer Engagement of the Future
Customer engagement has irrevocably moved towards digital transformation post the beginning of 2020. The Annual Digital Trends report 2020 by Econsultancy and Adobe state customer experience as the single most exciting opportunity. To participate in this transformation, businesses have used different technologies. The question is what will …
Customer Service Time Check
During the pre-pandemic time, the theme of customer engagement was to delight the customers. However, post-pandemic, service agents have been inundated with customer calls seeking ways to adjust their debts and balance their budgets urgently. These financially and emotionally stressed customers have narrated the new …
