Getting Customer Interaction on Track.

COVID19 pandemic has changed the way human capital is managed globally. With the new demands of the customer and restricted human resources, managing customer engagement has become more challenging than ever. Our Unified Customer Engagement Platform offers a solution to this problem by providing one interface to manage all customer conversations.

Millennium’s Unified Customer Engagement Offerings

  • Mobile-Integration-with-call-center-application

    • Social Messenger Integration
    • CRM integration
    • Mobile app integration (iOS and Android)

  • Virtual-agents-backed-by-Artificial-Intelligence-AI-Machine-Learning

    • Analytics and Reports
    • Secure messaging
    • On-premise and cloud

  • 24x7-access-to-the-customer-support-center

    • Chatbot, NLP, AI
    • Voice call, SIP

  • Live-Chat-Video-Conferencing-and-Co-browsing-capabilities

    • Omnichannel integration (Audio or Video chat, SMS, Co-browse and Screen Share)
    • Multiparty chat

Benefits

  • Efficient operations
  • Improved customer engagement
  • Cost savings
  • Easy access for customers online and offline
  • Unified customer experience
  • Faster resolution
  • No Software to download
  • Reduce load on call center
  • Ensuring that your customers make an informed decision
  • Flexibility and agility
  • The ability for agents to see all interactions and history
  • Follow regulatory compliance standards