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Launching Soon: Unified Customer Engagement Platform.

Customer Engagement Platform

Our Solution

Customer Engagement Platform

Redefine your customer experience
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    Tired of using multiple software to boost your customer engagement? M3C, our customer engagement software simplifies sophisticated tasks so that you can analyze all your interactions in one window while redefining your customer experience in another.

    Implement an omnichannel customer experience in your business

    Want to manage all your customer interactions from multiple channels in one place? Our customer engagement system has got you covered.
    Live Chat
    Effectively engage and connect with your customer in real-time for a better experience and increased sales.
    Text Messages
    Customer agents can receive and send messages through services like WebChat, WhatsApp, and SMS.
    Voice Call
    Now connect your customer service calls with the customer engagement platform used by your service agent with ease.
    Video Call
    A video chat enables your agent to efficiently recognize the root cause of the problem rather than your customer explaining it to him.
    Chatbots
    Our AI-powered chatbot can act as a virtual personal assistant and help your clients perform various tasks.
    Co Browse and Screen Share
    Our customer engagement system allows service agents to pinpoint solutions instantly, enhancing your customer experience.

    Optimize your customer engagement in no time

    Our customer engagement system empowers service agents, marketers, and business leaders to analyze, manage and transform their customer journey and accelerate engagement without relying on an IT expert.
    Customer Engagement Software
    You can enhance your customer engagement with our premium features like Virtual Agents, OneInbox, Co browse Technology, Screen Share and Video Calls with ease.
    Transparent and Secure
    M3C is obliged to security, privacy, transparency, and compliance. We ensure that all your customer’s personal information remains secure and hidden from service agents.
    Deploy in Minutes
    Our customer engagement system can be easily integrated with the most popular CRMs, communication and analytics platforms so that you can deploy our customer engagement software within minutes.

    Chatbot Software – Use an AI-powered chatbot to answer all your repetitive queries in an instant

    Automate our chatbots to answer all your repetitive queries so that your agents can focus on more critical tasks. Our Machine Learning capabilities will identify new patterns and automatically add further repetitive questions without the need for a human hand.
    Virtual Agents
    Our AI-powered chatbot can act as a virtual personal assistant and help your clients perform various tasks, taking your customer engagement to the next level.
    Take Control
    When your customers have some complex query or want to speak with a real agent, your service agent can take control of the chat seamlessly.
    No Coding Required
    You can deploy our chatbots and virtual agents in a matter of minutes. You can configure our chatbots without the help of an IT expert.

    Manage Customer Interactions – From emails to phone calls, manage all your customer interactions in one place

    Our customer engagement system centralizes all your customer interactions in one place and provides the ability to switch between them.
    Easy Switching
    From live chat to video calls, our customer engagement system empowers your service agent to shift between multiple communication channels with ease.
    One Inbox
    M3C, will view all your customer-related conversations in one place and let your service agent pick up the discussion from an earlier thread seamlessly.
    Share Notes and Add Reminders
    Allow your agents to add notes and set reminders at the end of every conversation to keep track of the previous discussions and remind them of any follow-up activities.

    Co browse Software – Make your customer feel like the service agent is sitting with them to solve their problems

    There is a percentage of people that aren’t tech-savvy as our millennial generation. Your service agents can utilize co browsing to assist your customers when they are stuck at a point.
    Resolve Problems Efficiently
    Our customer engagement platform will help service agents to interact with their customer’s web browsers and guide them throughout the process without any ambiguities.
    Enhance Customer Experience
    With the help of M3C’s co-browse technology, your customer agents can pinpoint solutions in an instant, enhancing your customer experience.
    Hide Confidential Information
    Consumers will have the power to hide confidential details like their Credit Card Number and other personal information.

    Video and Voice calls – A video chat can lead to high-quality interaction and increase sales

    Allow your service agents to connect with your audience through our video chat and voice calling feature without leaving their current window.
    Voice Call
    Customers prefer talking to a real agent instead of chatting or texting. Now connect your customer phone calls with the digital support system used by your agents.
    Video Call
    A video chat enables your agent to efficiently recognize the root cause of the problem rather than your customer explaining it to him via text chat.
    Screen Share
    Customer service agents can use our screen share and co-browsing technology features to resolve all customers’ issues throughout their journey effectively.

    CRM Integration – Seamlessly integrate all your customer service applications with our customer engagement software

    We know that our clients use multiple CRM software for all their needs. So we have made sure that you can integrate all your existing services with our customer engagement platform in a matter of minutes.
    Deploy in Minutes
    M3C can be easily integrated with the most popular CRMs, communication and analytics platforms so that you can deploy our customer engagement software within minutes.
    Seamless Integration
    We provide Webhooks and APIs so that you can deploy our service with your existing networks and CRMs within minutes.
    We’ll Help You
    Need any assistance to integrate your CRM applications? Our service teams are ready to help you 24/7.
    A customer engagement platform helps you engage with your consumers through every touchpoint they could have with your business. It possesses a database of all the information regarding your customer and tracks your visitors as they transform from a random visitor to a potential prospect to customers.
    Customer engagement is the emotional connection between a consumer and an organization. A highly engaged customer buys more products, promotes your brand, and stays loyal to your business no matter how competitive the market is.
    An omnichannel customer experience consists of all the individual customer touchpoints over multiple channels that seamlessly connect, allowing customers to pick up from where they left off from one channel and continue their journey through the next.
    A customer engagement platform makes it seamless for your customers to engage with your brand. From 24/7 customer support service in their preferred channel to virtual assistants that provide personalized recommendations, customer engagement software enhances your customer experience in every manner.

    Interested to know more?